Chaos to Confidence 
Terms and Conditions

1. Program overview

The Chaos to Confidence program is a 12-week, 1:1 ADHD nutrition coaching program consisting of:

• 6x fortnightly 1:1 clinical nutrition consultations (approximately 60 minutes each)

• Personalised nutrition plan and resources

• Access to online educational modules via ThriveCart Learn

• Messaging support on Telegram between sessions (Monday-Friday, 0800-1800 Brisbane time)

 

2. Payment Terms

2.1 Payment Options

Two payment options are available:

• Pay in Full: $1,695 AUD (one-time payment)

• Payment Plan: $695 AUD initial payment + 5 fortnightly payments of $220 AUD (total $1,795 AUD)

2.2 Payment Plan Terms

If you choose the payment plan option:

• Payments will be automatically charged to your nominated payment method on a fortnightly basis

• Non-payment or failed payments will result in:

  • Immediate suspension of access to online educational modules in ThriveCart Learn

  • Cancellation of any remaining scheduled appointments

  • No refund of payments already made

• Your account will be reinstated once payment is received and any late fees are settled

• It is your responsibility to ensure your payment method has sufficient funds on each payment date

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3. Booking & Scheduling Sessions

3.1 How to Book

• Sessions can be booked using the unique booking link provided by Susie Allen via email

• Alternatively, you may choose to schedule all sessions at the same time and day each fortnight for consistency (e.g., every second Tuesday at 10am) to save you having to remember

• Sessions can be conducted online via telehealth or in-person at the Wilston clinic (Brisbane)

3.2 Cancellation Policy

Your Vitality Nutrition operates a 48-hour cancellation policy:

• Cancellations must be made at least 48 hours prior to your scheduled appointment

• Late cancellations (less than 48 hours notice), same-day cancellations, or no-shows will result in:

  • Pay in Full clients: Forfeiture of that consultation session (no refund or replacement)

  • Payment Plan clients: Forfeiture of that consultation session AND the scheduled payment will still be charged

• Exceptions may be made for genuine emergencies at Susie's discretion. We are all human and life happens so reach out if you think you will struggle to get to your appointment.

 

4. Accessing Program Materials

4.1 Online Platform

• All educational modules, resources, and downloadable materials are accessed via ThriveCart Learn

• Login credentials will be sent to your registered email address within 24-48 hours of your initial payment

• Access to materials is contingent on maintaining good payment standing (for payment plan clients)

4.2 Duration of Access

• You will have access to all program materials for one year from initial sign-up

• Access will be forfeited during the program if payment plan terms are not met.

 

5. Communication & Support

5.1 Messaging Support Hours

• Susie Allen is available for messaging support via Telegram Monday to Friday, 0800-1800 Brisbane (AEST/AEDT) time.

• Messages will be responded to as soon as practicable

• Please note that Susie may not respond immediately if she is in session with another client

• Urgent medical matters should be directed to your GP or emergency services, not via Telegram or email

5.2 Response Times out of hours

• Weekend and after-hours emails will be responded to on the next business day

 

6. Professional Scope & Clinical Consent

By enrolling in the Chaos to Confidence program, you acknowledge and agree that:

6.1 Scope of Practice

• Nutrition is not a medical practice and Susie Allen is not a medical doctor

• Susie Allen does not diagnose or treat disease or alter medications prescribed by your doctor

• Nutritional recommendations are designed to complement, not replace, medical treatment

6.2 Medication & Supplement Disclosure

• You agree to fully disclose all prescribed medications, over-the-counter pharmaceuticals, and nutritional or herbal supplements you are currently taking or likely to take

• This disclosure enables Susie to make informed recommendations and reduce potential interactions between prescribed medications and nutritional recommendations

• You must immediately inform Susie of any changes to your medications or treatments during the program

6.3 Adverse Effects

• You must inform Susie promptly if any dietary changes, supplements, or lifestyle modifications cause adverse effects

• You remain under the care of your medical doctor and should consult them regarding any health concerns

6.4 Client Responsibility

• You understand that the nutritional and lifestyle advice provided will only be effective if followed diligently with full commitment

• Results from dietary and lifestyle changes are typically gradual in nature, not instantaneous

• While Susie will endeavour to help you achieve your nutrition and lifestyle goals, full attainment of goals cannot be guaranteed due to factors outside of Susie's control

6.5 Medical Emergency

• This program does not provide emergency medical support

• In case of medical emergency, contact your GP or call 000 (emergency services)

 

7. Confidentiality & Privacy

7.1 Privacy

• All personal information and health information shared will be kept strictly confidential in accordance with Australian privacy laws and Your Vitality Nutrition’s Privacy Policy.

• Information will only be disclosed with your written consent or as required by law

• Session notes and health records are securely stored

 

8. Intellectual Property

All program materials, including but not limited to:

• Educational modules and videos

• Meal plans and recipes

• Worksheets and trackers

• Presentations and handouts

Are the intellectual property of Your Vitality Nutrition and Susie Allen. You may not:

• Share, distribute, or resell program materials

• Copy or reproduce materials for commercial purposes

• Post program content on public forums or social media

Materials are for your personal use only within the program.

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9. Limitation of Liability

To the fullest extent permitted by law:

• Susie Allen and Your Vitality Nutrition are not liable for any indirect, consequential, or incidental damages arising from participation in this program

• You participate in this program at your own risk and agree to take full responsibility for your health decisions

• This program does not guarantee specific health outcomes or results

 

10. Program Changes

Susie Allen reserves the right to:

• Make reasonable modifications to program structure or content to improve client outcomes

• Change session times with reasonable notice (minimum 48 hours where possible)

• Substitute alternative session times if unforeseen circumstances prevent Susie from attending a scheduled session

 

11. Termination

11.1 By Client

• You may terminate participation in the program at any time

• Refunds may be provided for unused sessions

• No refunds will be provided for sessions already used

11.2 By Practitioner

Susie Allen reserves the right to terminate your participation in the program if:

• You fail to comply with the cancellation policy repeatedly

• You engage in abusive, threatening, or disrespectful behaviour

• You fail to maintain payment obligations

• Your health needs fall outside the scope of nutritional practice

 

12. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes arising from this agreement will be subject to the exclusive jurisdiction of the courts of Queensland.

 

13. Acceptance of Terms

By completing your purchase and enrolment in the Chaos to Confidence program, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

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Questions about these Terms & Conditions?
Please contact Susie at susie@yourvitalitynutrition.com.au before enroling in the program.

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